FAQ About Account and Login

How do I create an account and log in?

You can start using NaviTabi without creating an account, but we recommend creating one so that your records are kept safely and carried over when you change devices.

Information used for account setup

• Display name: the name shown in play records and rankings. It is also used as the creator name of My Spots you publish (see My Spots and Public Spots — What others see when you publish)
• Profile image: you can set any image you like

Login methods

You can log in using the following methods.

Provider	iOS	Android
Google	Yes	Yes
Apple	Yes	No
Facebook	Yes	Yes
Email / Password	Yes	Yes

Anonymous account

You can start using the app without logging in. On first launch, NaviTabi automatically creates an anonymous account, which lets you browse events and also check in, receive the organizer's approval, and play courses (this applies to events that require approval as well). When you later log in with social login or an email address, the anonymous account is converted automatically into a permanent account and your data is kept.

Account conflicts

If the account you try to log in with, such as Google or Apple, is already registered in NaviTabi, you will be logged in to the existing account. Data recorded under the anonymous account will not be carried over. If the anonymous account has important data, it is safer to log in before you start using the app.

Can I use the app without logging in (creating an account)?

Yes. On first launch an anonymous account is created automatically, so even without an account you can search for and browse events, send entry requests, check in (including QR check-in), be approved by the organizer, and play courses. This applies to events that require approval as well.

Playing permanent (no time limit) events, buying play slots or a paid plan, joining groups, liking and commenting, using the web version, and organizing events all require login. Participant Guide - What changes when you log in summarizes what differs.

If you keep using an anonymous account

An anonymous account is stored only on that device. If you change devices or reinstall the app, you lose your records as well as your check-in and approval status. If you have important data, log in early.

What if I forgot my password?

If you created your account with email and password, you can reset the password as follows.

1. Open the Settings screen in the app
2. Tap Reset Password
3. Enter your registered email address
4. A password reset email will be sent
5. Set a new password from the link in the email

You can reset it even when logged out

You can send a password reset email from the settings screen even while logged out or while using an anonymous account.

If the reset email does not arrive

• Check your spam folder
• Confirm that you entered the correct email address
• Accounts that use Google, Apple, or Facebook login do not have a password set, so no reset email is sent. Use the same social login instead

I want to change my email address

At the moment, NaviTabi does not provide a direct in-app feature to change your email address. The email address is used only as the login ID.

If you really need to use a new email address, create a new account with that address. However, data from the old account cannot be transferred.

I cannot log in

In most cases the cause is either the network connection or a mix-up of login methods. Check the following in order.

1. Check your signal. Login requires a network connection
2. Confirm that the email address and password are correct
3. If you cannot log in with your email address, check whether you have previously logged in with a Google account or Facebook account linked to that email address, and try the relevant social login

For the steps for each login method, see Getting Started — Create an account or log in.

Can I use the same account on multiple devices?

You cannot play simultaneously from multiple devices with the same account.

However, browsing events and courses only is possible from multiple devices with the same account.

Can I keep my data when changing smartphones?

Yes. If you log in again with the same account you used before, your play history is carried over.

• From iOS to iOS: log in with the same Apple ID, Google, or Facebook account
• From Android to Android: log in with the same Google or Facebook account
• Between iOS and Android: if you use the same login method, such as Google, Facebook, or email, your data is carried over

I don't know which login method I used

If you still have your previous device, you can check your registered email address on the Settings screen of the app. On the new device, choose the login method that goes with that email address.

On iOS

Your registered email address is shown in the Account row at the top of Settings. The login method (Google, Apple, and so on) is not shown.

On Android

Under Account in Settings, tap the row that shows your display name (or email address). Account info shows your Email, and "Providers used" below it shows your login method, such as Google, Facebook, or Email.

If you hid your email with "Sign in with Apple"

If you chose Hide My Email when you used "Sign in with Apple", the address registered in NaviTabi is a relay address issued by Apple (an address ending in @privaterelay.appleid.com). If you try to log in with your own email address, no account will be found. Choose Sign in with Apple again with the same Apple ID as before. Apple login is available only on iOS.

If Settings shows "Login"

If Settings on your previous device shows Login instead of an email address, you were using the app without logging in (on an anonymous account). Data on an anonymous account is tied only to that device, so the courses you created and your play records cannot be carried over to a new device as they are.

If you can still open the app on the previous device, log in (create an account) on that device first. The anonymous account becomes a permanent account and keeps its data. Then log in on the new device with the same method. Note that if you log in with an account that is already registered in NaviTabi, the data of the anonymous account is not carried over (see Account conflicts).

If you still cannot find out

Please contact support. The following information makes it easier for us to find your account.

• Any email addresses you may have used (all of them, if there are several) and the login methods you tried
• The display name you used in the app
• The names of events you created or joined, and roughly when
• The type of your previous device and your new device (iOS / Android)

If you can open the app on the previous device, send your message from Contact us in Settings on that device. Information that identifies your account is attached automatically.

I want to delete my account

If you delete your account, the following data is removed permanently.

• Account information such as email address and display name
• Membership information
• Group participation information
• Play statistics

How to delete the account

1. Open the Settings screen in the app
2. Tap Delete account (on iOS it is in the menu that appears when you tap Account)
3. Re-authentication is required, either by password entry or social login
4. Approve the deletion in the confirmation dialog

Deletion cannot be undone

After deleting the account, you cannot restore it. Access to event results and route data is also lost.

How can I contact support?

Use Contact us (Android: Inquiry) on the Settings screen in the app to send questions or requests by email. If you cannot open the app, contact us through the Contact link at the bottom of this help site.

Related pages

• Getting Started
• Pricing and Billing
• Troubleshooting