Skip to main content

FAQ About Account and Login

How do I create an account and log in?​

You need an account to use NaviTabi.

Information used for account setup​

  • Display name: the name shown in play records and rankings
  • Profile image: you can set any image you like

Login methods​

You can log in using the following methods.

ProvideriOSAndroid
GoogleYesYes
AppleYesNo
FacebookYesYes
Email / PasswordYesYes
Anonymous account

You can start using the app without logging in. On first launch, NaviTabi automatically creates an anonymous account, which lets you browse events and join events that do not require entry. When you later log in with social login or an email address, the anonymous account is converted automatically into a permanent account and your data is kept.

Account conflicts

If the account you try to log in with, such as Google or Apple, is already registered in NaviTabi, you will be logged in to the existing account. Data recorded under the anonymous account will not be carried over. If the anonymous account has important data, it is safer to log in before you start using the app.

What if I forgot my password?​

If you created your account with email and password, you can reset the password as follows.

  1. Open the Settings screen in the app
  2. Tap Reset Password
  3. Enter your registered email address
  4. A password reset email will be sent
  5. Set a new password from the link in the email
You can reset it even when logged out

You can send a password reset email from the settings screen even while logged out or while using an anonymous account.

If the reset email does not arrive
  • Check your spam folder
  • Confirm that you entered the correct email address
  • Accounts that use Google, Apple, or Facebook login do not have a password set, so no reset email is sent. Use the same social login instead

I want to change my email address​

At the moment, NaviTabi does not provide a direct in-app feature to change your email address. The email address is used only as the login ID.

If you really need to use a new email address, create a new account with that address. However, data from the old account cannot be transferred.

I cannot log in​

  • Check your network connection. Login requires internet access
  • Confirm that the email address and password are correct
  • If email login does not work, check whether you may have previously logged in using a Google account or Facebook account linked to that email address. Try the relevant social login

Can I use the same account on multiple devices?​

You cannot play simultaneously from multiple devices with the same account.

However, browsing events and courses only is possible from multiple devices with the same account.

Can I keep my data when changing smartphones?​

Yes. If you log in again with the same account you used before, your play history is carried over.

  • From iOS to iOS: log in with the same Apple ID, Google, or Facebook account
  • From Android to Android: log in with the same Google or Facebook account
  • Between iOS and Android: if you use the same login method, such as Google, Facebook, or email, your data is carried over

I want to delete my account​

If you delete your account, the following data is removed permanently.

  • Account information such as email address and display name
  • Membership information
  • Group participation information
  • Play statistics

How to delete the account​

  1. Open the Settings screen in the app
  2. Tap Delete Account
  3. Re-authentication is required, either by password entry or social login
  4. Approve the deletion in the confirmation dialog
Deletion cannot be undone

After deleting the account, you cannot restore it. Access to event results and route data is also lost.

How can I contact support?​

Use Contact from the settings screen in the app to send questions or requests by email.