FAQ About Pricing and Billing
Does it cost money to play a course?
Most courses in the app can be played Free. Communication charges required to use the app are the responsibility of the user.
Free play limits
Use of free courses is limited to 10 plays per day per event.
- The daily play count resets every day at 21:00 UTC (6:00 AM Japan time). In Central Europe this is 22:00, or around 23:00 during daylight saving time
- Plays are counted per "participant x category". Even if the same participant replays the same category, the play count does not increase
- Courses where the number of spots (controls excluding start and finish) is 1 or 2 and the time limit is 60 minutes or less (or with no time limit) are treated as trial courses and do not count toward the play limit
- Permanent (no time limit) events and events held in Austria have no daily limit
If you reach the free play limit
If you want to play free courses in the same event after reaching the daily limit, you can purchase additional play slots by in-app purchase. The slots you buy are added to the daily limit until 23:59 on the 7th day after the purchase.
Participants can buy them as well as the organizer and the operating members. Either way the purchase raises the limit for that event, and it never becomes a slot reserved for the buyer. For the steps, see Event hosting FAQ - Purchase additional play slots.
Buying additional play slots and subscribing to a plan both require an account you are logged in to. You cannot buy while using the app without logging in (on an anonymous account), because the purchase would not be tied to an account and could not be restored when you change devices.
Pricing for events outside Japan (from September 1, 2026)
From September 1, 2026, a new pricing scheme applies to events held outside Japan. Events held in Japan are not affected and keep the current scheme.
For events outside Japan, the free play quota per day per event depends on the organizer's plan.
| Organizer's plan | Play quota (per day per event) |
|---|---|
| Free | 10 plays |
| Organizer Plan | 30 plays |
| School/Club 100 | 100 plays |
| School/Club 500 | 500 plays |
- This applies to events held in countries other than Japan and Austria (events in Austria have no play limit)
- The Player Plan is unchanged (it does not affect play quotas)
- If you need more plays on a given day, you can still purchase additional play slots (1, 5, 20, or 50 slots) by in-app purchase
- School/Club 500 cannot be purchased in the app. Please contact support
For how plays are counted and how to choose a plan when you use NaviTabi in school or club lessons and training, see Using NaviTabi at a School or Club (Outside Japan).
See the official announcement for details of the new pricing scheme. For actual prices, check the in-app purchase screen and your store listing.
What subscription plans are available?
NaviTabi has two paid plans.
From September 1, 2026, School/Club plans (all Organizer Plan features plus 100/500 plays per day) are also available for event organizers outside Japan. See Pricing for events outside Japan for details.
Player Plan
This is the participant-side plan.
- Export course maps as PDF for personal use (see Printable PDF Maps for the steps)
- Unlimited access to play results, while free users can view only the last 30 days
Organizer Plan
This is the organizer-side plan. In addition to the Player Plan features, it includes:
- Approval settings, including automatic approval by Event Number
- PDF export of course maps for event distribution (see Printable PDF Maps for how it differs from personal use)
- Multiple event managers and event operators
- Scheduled mass start
- Always-on Live Tracking
- Hiding other participant locations
- Requiring Entry Number input
- Displaying KML-based vector overlays
- CSV import and export of spot data
- CSV export of entry lists
- CSV export of results and leaderboards
Prices follow the current App Store on iOS or Google Play pricing on Android. Please check the latest price in the in-app subscription screen. Weekly, monthly, and yearly plans may be available.
How do I subscribe to a paid plan?
There are two ways to subscribe. Either way, the subscription is tied to your NaviTabi account and is active on every device (iOS / Android / Web) where you log in with that account.
- Smartphone app: open Settings -> Subscribe to paid plan, choose a plan and billing period, and pay through the App Store (iOS) or Google Play (Android)
- Web: open the NaviTabi Web plan page to subscribe to the Organizer Plan or the School/Club Plan (the Player Plan cannot be purchased on the Web)
If you try to buy a plan in the app that is already active through another store or the Web, the app shows "This plan is subscribed through another store. Please change or cancel your subscription from the store where you subscribed." and blocks the purchase, to prevent double billing.
What if I need an invoice or a receipt?
The documents you can get depend on where you subscribed. If you need an invoice in the name of a school or a company, choose the Web before you subscribe.
| Where you subscribed | Invoice and receipt | Billing name |
|---|---|---|
| App Store / Google Play | Only the receipt issued by the store. We cannot issue one | We cannot set or change it |
| Web | You can get them yourself from the management page | You can register the billing name and address on the management page |
If you subscribed through the App Store or Google Play
When you buy in the app, your contract is with Apple or Google. For this reason we cannot issue an invoice or a receipt, and we cannot change the billing name afterwards.
For a receipt, use the email that Apple or Google sends you at the time of purchase. You can also find it in the purchase history of the store.
If you have already subscribed through a store and now need an invoice in the name of a school or a company, cancel in the store, wait until the period ends, and then subscribe again on the Web. The same plan cannot be subscribed in two places at the same time.
If you subscribed on the Web
If you subscribe by credit card on the NaviTabi Web plan page, you can get invoices and receipts yourself. The Organizer Plan and the School/Club Plan can be subscribed on the Web.
- Open the NaviTabi Web plan management page (Plan in My Page)
- Select Manage or cancel on your current plan. The management page of the payment service (Stripe) opens in a new tab
- On the management page, register the billing name and address. What you register appears on invoices from then on
- Download invoices and receipts from the billing history on the same management page
If you want the name of your school or company on the very first invoice, contact support before you subscribe.
Can I pay by bank transfer?
If you want to pay by bank transfer, please contact support before you subscribe. Bank transfer cannot be selected on the purchase screens in the app or on the Web.
When you contact us, tell us the plan you want, the billing cycle (monthly or yearly), and the official name and address to be billed.
I canceled but I was still charged
After you cancel, the subscription remains valid until the end of the current billing period. Auto-renewal stops after that.
For example, if you cancel a monthly plan in the middle of the month, you can still use the plan features until the end of that month. You will not be charged after the next renewal date.
How to cancel
Cancel your subscription where you subscribed (App Store / Google Play / Web). If you are not sure where, open Settings -> Subscription in the app. The store is shown next to the plan name (for example "Organizer Plan(Web)"), and tapping it opens Manage subscription, which takes you to the management page of that store.
Subscribed through the App Store (iOS)
- Open the iPhone "Settings" app
- Tap your name (Apple ID)
- Tap "Subscriptions"
- Select NaviTabi and cancel
Subscribed through Google Play (Android)
- Open the Google Play Store
- Tap your profile icon at the top right
- Tap "Payments & subscriptions" -> "Subscriptions"
- Select NaviTabi and cancel
Subscribed on the Web
Manage or cancel it from the NaviTabi Web plan management page.
A plan activated through a separate arrangement with support cannot be changed or canceled from the app or a store. Please contact support.
Even after cancellation, you can keep using the plan until the period you already paid for ends. Refund handling follows the store policy.
My purchase is not reflected / my plan is not activating
Due to network conditions and similar factors, the plan may take a moment to be reflected right after purchase. The app has a mechanism to automatically recover (re-verify) purchases, so in most cases it is reflected automatically after a short wait.
If it does not resolve quickly, try the following.
- In a location with a good connection, fully close and restart the app
- Wait a little while, then open the subscription screen again
- If it is still not reflected, tap Restore Subscription on the purchase screen under Settings -> Subscription. For one-time purchases such as additional play slots, tap Verify purchases in Settings
If the purchase is still not reflected after the above, please contact support with your purchase receipt and your environment (iOS / Android).
I want to restore my subscription after changing devices
Because the subscription is tied to your NaviTabi account, logging in on the new device with the same NaviTabi account normally carries it over as it is, including when you switch between iOS and Android. No manual restore is needed.
If it is not reflected after logging in, restore it as follows.
- Make sure the device is signed in with the same store account (Apple ID / Google account) you subscribed with
- Open Settings -> Subscription in the app
- Tap Restore Subscription
- An expired subscription cannot be restored
- A plan subscribed on the Web is not covered by the store restore. It is reflected as long as you log in with the same NaviTabi account; if not, check the contract status on the NaviTabi Web plan management page
Can subscriptions be shared between iOS and Android?
Yes. As long as you log in with the same NaviTabi account, a plan subscribed on iOS, Android, or the Web is active on all of your devices.
- The contract itself (payment, renewal, cancellation) is managed where you subscribed (App Store / Google Play / Web)
- Other devices pick up the plan status without any action. Use Restore Subscription only when it is not reflected
- You do not need to buy the plan again on the other platform. If you try, the app shows "This plan is subscribed through another store." and blocks the purchase
The plan is tied to your NaviTabi account, not to a store account. If you log in with a different NaviTabi account (a different login method) on the new device, the plan is not shown there.
Upgrade and downgrade
Player Plan -> Organizer Plan
The upgrade is applied immediately.
- iOS: The unused portion of the Player Plan is refunded on a prorated basis, and you are charged for the new plan (the renewal date changes to the day you switched)
- Android: The billing period stays the same, and you are charged the difference for the remaining period
Organizer Plan -> Player Plan
- iOS: The downgrade is applied on the next renewal date. Until then, you can keep using Organizer Plan features
- Android: The downgrade is applied immediately after you switch (the change in billing amount starts from the next renewal date)
If I add an event manager, can that person also use Organizer Plan features?
No. The Organizer Plan is granted only to the subscribed user. If you add an event manager, that person can handle basic event operations such as editing the event and managing entries, but Organizer Plan-only functions such as CSV export and mass start settings remain available only to the subscribed user.
If multiple managers need Organizer Plan-only features, each person needs their own Organizer Plan.
How can I check my purchase history?
You can check it from Purchase history in the settings screen (this opens the purchase history page of NaviTabi Web in your browser). On iOS this item is shown only when the device language is Japanese. The purchase date, event name, category name, and amount are listed, and you can also download the PDF maps of purchased courses from this page.