Safety Monitoring and Handling Alerts
The Live Console automatically monitors participant SOS calls, restricted area entry, signal loss, and overtime, alerting you immediately on screen.
This page explains each alert type and the step-by-step operations to review and manage them on screen.
For guidance on search protocols and contact timing when a participant is overdue, see Organizer Know-How — Safety Management & Overdue Response.
1. Alert Types and Display
Alerts are sorted by severity as shown below. In addition to real-time updates, conditions are automatically recalculated at regular intervals.
| Alert Type | Trigger Condition | Screen Display |
|---|---|---|
| SOS | Participant triggered SOS in the app | Top red status band Top of alert panel Red map marker Browser tab alert |
| Restricted Area | Inside a designated restricted area | Top red status band (line 2) Alert panel (with duration) Red map halo + "NO" badge |
| Out of Area | Outside the designated competition play area | Top red status band (line 2) Alert panel (with duration) Red map halo + "OUT" badge |
| No signal | Running and sharing location, but no update for 10+ minutes | Alert panel (e.g. "No signal 12 min") White map marker |
| Overtime | On score courses, exceeded the category time limit (Current Location button time additions are included) | Alert panel (e.g. "Over +15 min") |
| Near Limit | On score courses, within 10 minutes of the time limit | Alert panel (e.g. "8 min left") |
| Ending soon | Within 10 minutes of the maximum play duration on Fixed Order courses, or of the automatic stop of location sharing (24 hours after the start) at location-sharing events (Overtime and Near Limit are not shown for Fixed Order courses or location-sharing events) | Alert panel (e.g. "8 min until auto end") |
| Past the auto-end time | No finish record has arrived 2 minutes after the participant's device should have ended play automatically (the device may have stopped). Play ends automatically at the maximum play duration on Fixed Order courses; on score courses, at the time limit plus 1 hour or 8 hours, whichever is longer (or at the maximum play duration if one is set); and 24 hours after the start at location-sharing events. On score courses, Overtime is no longer shown once this alert appears | Alert panel |
| Not checked | Precise location disabled on device, preventing area evaluation | Count at bottom of alert panel (e.g. "・Not checked 2") |
The "Elapsed / left" column in the participant list and the participant details use the same basis. For participants with Current Location button time additions, the remaining time is shorter by that amount (the elapsed time does not include it). On score courses, the participant details also show the time until play ends automatically. Once that time has passed, the list shows "Past the auto-end time".
2. Alert Visibility Features
Several visual cues ensure organizers never miss critical alerts while performing other duties:
- Top Status Band: A prominent red band remains fixed at the top of the screen while unacknowledged SOS or area alerts exist (restricted areas take priority if both occur).
- Browser Tab Alert: While an unacknowledged SOS is active, the browser tab title and favicon change to an alert state.
- Alerts in Other Categories: Even when filtered to a specific category, a counter indicates unacknowledged alerts elsewhere, with a Show all button to reset.
3. Screen Operations and Workflow
When an alert occurs, follow these steps to review the situation and coordinate action:
Step 1: Locate on the Map
Click the Show on map button in the top status band or click the alert row in the panel. The map centers on the participant and highlights their marker.
Step 2: Retrieve Coordinates and Participant Details
Click the Details button in the status band or click the participant name in the alert panel to open the Participant Detail Panel on the right side.
- Copy Coordinates: Click the Copy button next to "Current position" (or "SOS Info"). The latitude and longitude (e.g.
35.123456, 139.654321) are copied to the clipboard to relay to field marshals or emergency services. - Review Notes and Status: Check attendance status and any registration notes (emergency contact info, medical notes, etc.) directly in the panel.
Step 3: "Acknowledge" the Alert
Once you begin responding to an alert, click the Acknowledge button on the alert row.
- The alert clears from the top red status band.
- In the alert panel, the row is dimmed and moved to the collapsed "Acknowledged" list (with the acknowledgment time recorded).
- Note: "Acknowledge" is a local workflow marker for headquarters PC staff; it does not alter records on other devices or the participant's app.
Step 4: Resolution Display
When the participant cancels the SOS in the app, or when an operator chooses Resolve SOS or Force End Play on the monitoring screen of the smartphone app or in the Participant Detail Panel of the Live Console, the alert resolves automatically. Resolved SOS alerts remain in the "Resolved SOS" accordion at the bottom of the panel throughout event day, displaying trigger and resolution times.
4. Area Evaluation Notes
- On-Device Evaluation: Play area and restricted area boundary checks are performed on the participant's device taking GPS accuracy into account. Built-in buffers prevent false alarms from momentarily touching borders.
- Duration: The alert panel and status band display the elapsed violation time (e.g. "from 3m ago").