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Troubleshooting and FAQ

Common questions when using the Live Console and troubleshooting steps for warning banners.

1. Network and Data Sync Issues​

Q. Seeing "Data updates have stopped" or "Offline"​

When a status band appears at the top, the headquarters PC network connection has dropped or become unstable.

Resolution Steps​

  1. Click the Reconnect button on the right side of the status band.
  2. If the issue persists, verify the PC's Wi-Fi connection or mobile hotspot tethering.
  3. Once the connection recovers, live data syncs automatically and returns to "Monitoring".
Displaying during offline periods

While offline, the screen displays cached data from right before disconnection. Restore network connectivity promptly to continue receiving live SOS alerts and location updates.

2. Participant Location Questions​

Q. Runners marked "Location Private" without map pins​

When a participant disables live location sharing in the mobile app, they appear as "Location Private".

  • No location marker appears on the live map.
  • To prevent false alarms, they are excluded from "No signal" alerts.
  • Their control punches and start/finish progress counts continue to register normally.

Q. Runners triggering "No signal" alerts​

This alert appears when a runner is marked as running and sharing location, but no new coordinates arrive for 10+ minutes. Causes include out-of-coverage mountain terrain, dead battery, or the mobile app being terminated in the background. Location updates resume and clear the alert once reception returns.

Q. What does "Not checked" mean?​

You may see "・Not checked ○" at the bottom of the alert panel. This indicates runners whose mobile devices disabled "Precise Location" or have poor GPS reception, preventing automatic boundary evaluations for play and restricted areas.

3. Resolving Pre-Event Setup Warning Banners​

If persistent warning banners appear across the top of the screen, review the event setup settings.

1. "The play area shape is broken, so out-of-area checks are not running"​

The play area boundary polygon intersects itself (forming a figure-8). Open the Play Area & Restricted Areas setup screen, adjust boundary markers so edges do not cross, and save.

2. "N restricted area shapes are broken, so those areas are not checked"​

One or more restricted area polygons contain intersecting edges. Correct the polygon shapes in the Play Area & Restricted Areas screen.

3. "Part of the play area setting is off"​

Older app versions without area support are allowed, or location sharing is not enforced. Open the Play Area & Restricted Areas screen and re-save to apply the recommended defaults.

4. "Unable to load control visits"​

Required data settings for punches have not completed loading. If this banner appears, contact NaviTabi support promptly.

4. Frequently Asked Questions (FAQ)​

Q. What happens when I click "Acknowledge" on an alert?​

It acts as an internal check mark indicating headquarters staff have seen the alert and begun action. It removes the alert from the top red band and moves it to the collapsed list in the alert panel. It does not alter participant app records.

Q. Can I act on records or manage roster entries from the console?​

Photo judging, score adjustment, time edits, Finished ↔ DNF, changing Entry Numbers, force end, and more can be done from the Participant Detail Panel (Record Actions from the Live Console). To import the roster or update entries, use the organizer menu in the mobile app or the web Participant List screen. Changes reflect in the console within seconds.

Q. Can I open the Live Console on a smartphone?​

The Live Console is designed specifically for PC screens (1280px or wider). For mobile marshals and roaming staff, use the organizer features inside the NaviTabi mobile app (iOS / Android).