Live Monitoring
This page explains how to check participant status in real time on the event day.
If you want monitoring features dedicated to Safety Tracking Events, see Safety Monitoring.
If you want to review the flow from reception and start to HQ operation and finish, see Operations Guide - Event day operations.
Start live monitoring
- Smartphone App
- Web
Select the target event from the event management screen (dashboard) and tap Live Tracking.
Open the event details page at /events/{eventId} and the live monitoring screen appears. Use the left sidebar tabs to switch views.
Live map
Participant locations are shown on the map in real time.
- Participant markers - Each participant is shown with a color-coded marker
- Track lines - When you select one participant in the list, only that participant's route is drawn as a polyline (the tracks of all participants are not shown at once)
- Spot markers - Course spots are shown on the map
Tap a marker to check information such as the participant name, score, and elapsed time.
Operator location sharing
When an operator starts sharing their current location, other operators can see that position on the live map. If sharing is not stopped manually, it stops automatically after 24 hours.
Participant list
The list shows participants who are currently playing.
| Item | Description |
|---|---|
| Name | Participant display name |
| Status | Playing / Finished / DNF / Waiting for Start (records force-ended by the organizer are also shown as DNF) |
| Score | Current score |
| Elapsed time | Time since start |
| Distance | Distance traveled |
| Spots | Visited spots, where S means start, F means finish, and numbers mean control spots |
| Battery level | Battery state of the participant device, smartphone app only |
The participant list can be sorted by Latest Start, Ranking, or Number, and filtered by name search, status, or a range of Entry Numbers. When the event has several categories, use the category switcher at the top to choose which one to show.
"Just now" / "N min ago" on each row is the time since the last position update. It turns orange after 10 minutes and red after 30 minutes, which suggests the device is out of coverage, has run out of battery, or the app was closed. Participants with a low battery show an orange (low) or red (critical) battery icon.
Spot visit status
You can check in real time how many participants have already visited each spot. This is useful for understanding overall progress.
Open this screen by tapping a spot marker on the live map. It lists who passed that spot and when.
Real-time rankings
Rankings by category are updated in real time.
- Displayed by score, or by time when scores are tied
- The top three positions show trophy icons
- Finished participants and participants still in progress are shown separately
Send messages
There are two ways to message participants during an event. They reach participants differently, so choose according to the purpose. For how participants open and see messages, see Join and Play an Event — Messages.
Broadcast messages (In-Event Messages)
From the Broadcast card on the dashboard, send to all event participants or only to the participants of one category (when there are two or more categories, you choose Send to all event participants or "Send to participants of ＜category＞" when sending).
Broadcast messages do not send a push notification to participants' devices. They reach participants as follows.
- Participants who have the play screen open see a pop-up ("New message") within 60 seconds of sending
- Everyone else only gets an unread badge on the event's messages and does not notice until they open it themselves
To make sure a cancellation or safety-related notice is received, do not rely on broadcast messages alone; combine them with direct messages (which are pushed) and other means such as phone or radio.
- Long-press a post to delete it ("Delete this comment?")
- The list shows the latest 200 posts
- When Restrict in-event messages to organizers only is on in the event settings, participants see "Read-only (posting limited to organizers)" and cannot post
Direct messages
One-to-one messaging with a specific participant. When Enable direct contact with event operators is off in the event settings, tapping the card shows "Direct messages are disabled for this event".
- Direct messages reach the participant's device as a push notification (the notification title reads "Organizer of ＜event name＞ has sent a message to you.")
- A message from a participant to the organizers is pushed to every event manager of the event
- The list on the Direct messages card shows only participants with an existing conversation. To message a participant who has not written yet, on iOS choose Direct Contact with Organizer from the "…" of the participant's row in the results list or live tracking. The Android app has no way for the organizer to start a new conversation, so ask the participant to send the first message
Administrative actions
The following actions are available during live monitoring.
| Action | Description |
|---|---|
| Force End Play | Ends the record of a participant who is still playing. The record becomes DNF and this cannot be undone |
| Change from Finished to DNF / Change from DNF to Finished | Switches the status of a record |
| Set alias name / Update Entry Number | Changes the alias used in result display or the Entry Number (the person performing it must be subscribed to the Organizer Plan) |
| Photo check | Judges punch photos in categories that punch with the camera |
| Direct Contact with Organizer | Opens a direct message with that participant (iOS only; when direct messaging is enabled in the event settings) |
These administrator operations are available only in the smartphone app. They cannot be performed from the web event page.
Update frequency
- Participant positions, participant list, and ranking: Server updates are received and displayed in real time (no manual refresh needed).
- Position update interval: Sent every few seconds to a few minutes depending on the participant device's location mode (Standard / Smart 1 / Smart 2) and battery saver mode. Participants farther from a spot may have longer update intervals.