Live Monitoring
This page explains how to check participant status in real time on the event day.
If you want monitoring features dedicated to Safety Tracking Events, see Safety Monitoring.
If you want to review the flow from reception and start to HQ operation and finish, see Operations Guide - Event day operations.
Start live monitoring
- Smartphone App
- Web
Select the target event from the event management screen (dashboard) and tap Live Tracking.
Open the event details page at /events/{eventId} and the live monitoring screen appears. Use the left sidebar tabs to switch views.
Live map
Participant locations are shown on the map in real time.
- Participant markers - Each participant is shown with a color-coded marker
- Track lines - When you select one participant in the list, only that participant's route is drawn as a polyline (the tracks of all participants are not shown at once)
- Spot markers - Course spots are shown on the map
Tap a participant marker to show the participant's name in a callout. From the callout, you can open that participant's result details.
Participant names appear beside their markers. Tap the button showing the current setting on the map (top right on iOS, top left on Android) to choose Name (the default), Entry number, or Off.
- Name — Shows the participant's display name.
- Entry number — Shows a number such as
#12. Participants without a number are shown by name. - Off — Hides the labels. Participant markers remain visible.
The setting is saved on your device and kept when you reopen the live map. It is separate from the replay label setting. When participants are close together and there is not enough room, some labels are omitted. Select a participant to see their name in a callout.
The live map stays north-up and cannot be rotated.
Operator location sharing
When an operator starts sharing their current location, other operators can see that position on the live map. If sharing is not stopped manually, it stops automatically after 24 hours.
Participant list
The list shows participants who are currently playing. You can check the following information for each participant.
| Item | Description |
|---|---|
| Name | Participant display name |
| Status | Playing / Finished / DNF / Waiting for Start (records force-ended by the organizer are also shown as DNF) |
| Score | Current score |
| Elapsed time | Time since start |
| Distance | Distance traveled |
| Spots | Visited spots, where S means start, F means finish, and numbers mean control spots |
| Battery level | Battery state of the participant device, smartphone app only |
The participant list can be sorted by Latest Start, Ranking, or Number, and filtered by name search, status, or a range of Entry Numbers. When the event has several categories, use the category switcher at the top to choose which one to show.
"Just now" / "N min ago" on each row is the time since the last position update. It turns orange after 10 minutes and red after 30 minutes, which suggests the device is out of coverage, has run out of battery, or the app was closed. Participants with a low battery show an orange (low) or red (critical) battery icon.
Spot visit status
You can check in real time how many participants have already visited each spot. This is useful for understanding overall progress.
Open this screen by tapping a spot marker on the live map. It lists who passed that spot and when.
Monitoring Play Area Violations
For events with play areas or restricted areas configured, any participant exiting the play area or entering a restricted area is detected immediately on the live monitoring screen.
Display on Map and Participant List
- Map markers — Markers of violating participants are highlighted with a red ring and display an "Out" (outside play area) or "Restricted" (inside restricted area) badge. The play area (shaded outside) and restricted areas (purple hatching) are also drawn on the map.
- Priority display in the list — Violating participants appear at the very top of the list, showing their status and elapsed violation time (e.g. "Outside area 12 min", "Restricted 3 min").
- Filter — An Outside area / Restricted filter is added, allowing you to instantly isolate violating participants.
Push Notifications to Organizers
When a participant enters a violation state, push notifications are sent to the smartphones of all owners, managers, and operators.
- Notification timing — Sent when the violation occurs, every 5 minutes while the violation continues, and when the participant returns to the safe area (applies only to active participants).
- Opening from notification — Tapping the notification opens that participant's detail screen directly, showing their current location and route.
Replay from Live Map
From the live monitoring screen, you can open Replay to reconstruct participants' movements chronologically.
- Tap the Replay button at the top of the screen to open the replay screen using the track data recorded up to that point.
- Animate tracks on the map to see where participants crossed paths or how the leaders chose their routes.
- For control details and playback modes, see Participant Guide — Replay.
Real-time rankings
Rankings by category are updated in real time.
- Score / Score (Free Start and Finish) courses are displayed by score, and Fixed Order courses by the number of controls passed, most first (in both cases, by time when tied)
- The top three positions show trophy icons
- Finished participants and participants still in progress are shown separately
Send messages
There are two ways to message participants during an event. They reach participants differently, so choose according to the purpose. For how participants open and see messages, see Join and Play an Event — Messages.
Broadcast messages (In-Event Messages)
From the Broadcast card on the dashboard, send to all event participants or only to the participants of one category (when there are two or more categories, you choose Send to all event participants or "Send to participants in ＜category＞" when sending).
Broadcast messages do not send a push notification to participants' devices. They reach participants as follows.
- Participants who have the play screen open see a pop-up ("New message") within 60 seconds of sending
- Everyone else only gets an unread badge on the event's messages and does not notice until they open it themselves
To make sure a cancellation or safety-related notice is received, do not rely on broadcast messages alone; combine them with direct messages (which are pushed) and other means such as phone or radio.
- Long-press a post to delete it ("Delete this comment?")
- The list shows the latest 200 posts
- When Restrict sending of in-event messages to organizers only is on in the event settings, participants see "Read-only (posting limited to organizers)" and cannot post
Direct messages
One-to-one messaging with a specific participant. When Enable direct contact with event organizer is off in the event settings, tapping the card shows "Direct messages are disabled for this event".
- Direct messages reach the participant's device as a push notification (if the event's country is Japan, the notification title is in Japanese, "＜イベント名＞ の運営者からメッセージが届きました"; for other countries it is in English, "Organizer of ＜event name＞ has sent a message to you.")
- A message from a participant to the organizers is pushed to all owners, managers, and operators of the event
- The list on the Direct Messages card shows only participants with an existing conversation. To message a participant who has not written yet, on iOS choose Direct Contact with Organizer from the "…" of the participant's row in the results list or live tracking (you can also send from a row in the Player List, except rows that were only imported from a roster and are not linked to an account). The Android app has no way for the organizer to start a new conversation, so ask the participant to send the first message
Administrative actions
The following actions are available during live monitoring.
| Action | Description |
|---|---|
| Force End Play | Ends the record of a participant who is still playing. The record becomes DNF and this cannot be undone |
| Change from Finished to DNF / Change from DNF to Finished | Switches the status of a record |
| Set alias name / Update Entry Number | Changes the alias used in result display or the Entry Number (the person performing it must be subscribed to the Organizer Plan) |
| Photo Check | Judges punch photos in categories that punch with the camera |
| Direct Contact with Organizer | Opens a direct message with that participant (iOS only; when direct messaging is enabled in the event settings) |
These administrator operations can also be performed from the Participant Detail Panel of the web Live Console (Record Actions from the Live Console).
Update frequency
- Participant positions, participant list, and ranking: Server updates are received and displayed in real time (no manual refresh needed).
- Position update interval: Sent every few seconds to a few minutes depending on the participant device's location mode (Standard / Smart 1 / Smart 2) and battery saver mode. Participants farther from a spot may have longer update intervals.